How do I delete my account?

You can ask us to delete your account and your data at any time, from the app or from Petxam on the web.

From the app

1. Open Settings and go to Account management.
2. Choose Delete account.
3. If you like, tell us why you are leaving and add a comment.
4. Tap Request deletion.

Your account stops being accessible straight away. We then review the request, delete the account and its data, and write to you once the deletion is complete.

If you no longer have the app

You do not need to install it: go to app.petxamapp.com in any browser, sign in with your account and follow the same steps (Settings → Account management → Delete account).

If you cannot sign in, try resetting your password. If you still cannot get in, contact us: we will check that the account is yours, for example by asking you to write from its email address, and file the request for you. From then on the process is the same.

What we delete and what we keep

We delete your account, your personal profiles, your username, your preferences and consents, your notifications and your connections with other profiles.

We only keep what the law requires us to keep or what also belongs to other people, and only for as long as needed:

• Payments, donations, subscriptions and bookings, for accounting and tax obligations.
• Clinical records created by a veterinary clinic: the clinic is responsible for keeping them under health regulations.
• Support conversations and reports about content or profiles.

Chat messages are deleted automatically after 90 days.

If you share pets

If other people look after your pets in Petxam, we will go through what happens to them with you before completing the deletion.

Just need a break? You can deactivate your account and come back whenever you like. If you want a copy of your data first, request it.