The tracker does not show a location or it does not update

Open the device in My Pets → Live GPS tracking and check Last contact and the battery.

“No data received yet”

The tracker has not contacted Petxam yet. Check that:

• It is switched on and charged.
• Its SIM card has data and there is mobile coverage where it is.
• The IMEI you entered is correct. If not, unpair it and pair it again.

The location is old

• Tap Locate now: the tracker will report every few seconds for two minutes. If you see “This device cannot be located on demand”, your model does not support it.
• With low battery or no coverage, the tracker sends fewer positions or none.

The location looks inaccurate

Each position shows where it comes from:

Source	Accuracy
GPS	A few metres.
Approximate (WiFi)	Estimated from nearby WiFi networks because there was no GPS signal. It can be a few tens of metres off.
Approximate (mobile network)	Estimated from mobile network towers. It can be several hundred metres off.

Inside buildings or between narrow streets, approximate positions are normal.

If none of this helps, contact us with the device’s name.