Account & access
Signing in, email, password and account settings.
How can we help?
Guides and answers to get the most out of Petxam.
Frequently asked questions
Browse by topic
Pets & profiles
Creating and keeping your pets' profiles up to date.
GPS tracker & devices
Pairing the tracker, safe zones and smart devices.
- How do I pair a GPS tracker?
- Safe zones
- The tracker does not show a location or it does not update
- Smart feeders and fountains
- How do I unpair a device?
5 articles
Community & chat
Posts, groups, messages and reporting.
- How do I post in the community?
- Groups
- How do I report a post, group or profile?
- How does chat work?
- Block and report in chat
5 articles
Donations & nonprofits
Donating to a nonprofit and receiving donations.
2 articles
Business & professional accounts
Accounts for clinics, services and organizations.
- How do I create my business profile?
- Invite your team
- Verify your veterinary registration
- Register customers and give them their code
- Pause or close your business
5 articles
Payments & purchases
Charges, purchases and donations.
3 articles
Privacy & security
Your data, who sees it and how to protect it.
- How do I delete my account?
- How do I deactivate my account temporarily?
- How do I get a copy of my data?
- App permissions: notifications and location
- What usage data does Petxam collect?
5 articles
Problems & contact
Reporting a problem or getting in touch.
2 articles
Still need help?
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- In the appSettings → Help & support → Contact us
- WhatsApp+34 613 07 58 15