My account is disabled or restricted
If you see that your account is restricted when you sign in, the reason is shown on that screen:
| Notice | What to do |
|---|---|
| Your account requires a password update | Tap Reset password and create a new one from the link we send you. |
| You deactivated this account | Tap Reactivate account to get your profile back. More in Deactivate your account. |
| The account has been restricted or disabled by Petxam | Tap Contact us and tell us what happened; we will review your case. |
While the account is restricted you can sign out and sign in with another account.
Was this helpful?
Thanks for your answer!
Thanks. If you did not find what you were looking for, tell us and we will improve it. Write to us
Still need help?
Monday – Friday, 9:00 AM – 6:00 PM CET
- In the appSettings → Help & support → Contact us
- WhatsApp+34 613 07 58 15