How do I pay for a booking?

When a payment is needed, Petxam calculates the final amount and takes you to our payment provider’s secure payment page. Petxam does not see or store your card details.

Payment statuses

Status	What it means
Payment ready	Continue to the payment page to complete it.
Payment processing / confirmation is taking long	The payment is being confirmed. You can refresh safely: no duplicate charge will be created.
Payment confirmed	All done; the booking has been updated.
Payment not completed	Nothing was charged. You can safely try again.
You left the payment page	Nothing was charged. You can continue whenever you like.
Payment refunded	It has been fully or partly refunded.

Questions about a charge? Write to us with the date and amount.